Returns
Returns and Exchange Policy
WE TAKE CUSTOMER SATISFACTION SERIOUSLY
We want to ensure that your shopping experience with us is as good as possible.
On this page you can read about how to handle returns, damaged products and cancellations correctly.
Please note that we do not charge your credit card until your item is dispatched from our warehouse. If you wish to cancel an order before this happens, please contact our customer service immediately and we will try to stop the parcel before it is sent. We usually dispatch on the same day. If you wish to cancel an order, please send an email to our customer service with the subject "Cancellation" and your order number so that we can correctly identify your order.
Due to our fast dispatch process, we cannot guarantee that every order can be cancelled in time. We will refund the amount paid within a maximum of 14 days.
Due to our fast dispatch process, we cannot guarantee that every order can be cancelled in time. We will refund the amount paid within a maximum of 14 days.
If you are not completely satisfied with your purchase, we give you the option to return the goods within 14 calendar days of receipt.
All items must be returned in their original packaging, sealed, unopened, unused and undamaged (if applicable) and suitable for resale.
All items must be returned in their original packaging, sealed, unopened, unused and undamaged (if applicable) and suitable for resale.
If you wish to return an item, please contact our customer service by email first (please click here). If we do not receive notification from you, a refund cannot be guaranteed.
Return postage costs incurred by the customer are non-refundable.
Return address:
MS Spray
Wittevrouwen 21
1358CD Almere
Netherlands
Please do not send anything back to us without first coordinating with a member of our customer service team (please click here). Once we have received your return, we will refund the amount paid within a maximum of 14 days.
Return postage costs incurred by the customer are non-refundable.
Return address:
MS Spray
Wittevrouwen 21
1358CD Almere
Netherlands
Please do not send anything back to us without first coordinating with a member of our customer service team (please click here). Once we have received your return, we will refund the amount paid within a maximum of 14 days.
If the product is damaged, we will be happy to send you a replacement. Please contact our customer service and send us photos of the packaging and the products contained within. However, if the packaging is already visibly damaged, please refuse delivery immediately and contact us straight away. Please note that a complaint regarding damaged goods must be made within the first 14 days after delivery in order to be processed.
Once your return has been received and inspected, our customer service team will contact you to inform you that we have received your return. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within the following days.
If you have not yet received your refund, please check your account again first. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing period before refunds are credited. If you have done all of this and still have not received your refund, please contact our customer service team.
We do not refund or accept returns for free gifts or promotional items that were provided to you free of charge.
Please contact our customer service team for assistance.